Frequently Asked Questions
Piano Inspires Subscriptions
How do I log in if I already had an account on ClavierCompanion.com?
As a current subscriber, your existing username or associated email address from claviercompanion.com should already be registered at pianoinspires.com.
To access subscriber-only content, please select “login” and enter your username or email address. The first time you visit the site, please reset your password using the “Lost your password” link, and follow the instructions.
If you aren’t sure about your associated email address, contact us here for help.
Do I need a subscription to access pianoinspires.com?
Although select online content is open access, an active subscription is required to engage with our subscriber-exclusive content.
What is included in each subscription plan option?
Our Digital-Only Subscription provides full access to our online platform, including a searchable database of thousands of past articles, content from the current issue, as well as our video resources such as Timeless Teaching Videos and our Teacher Education Webinar Series. $36/yr.
Our Print + Digital Subscription includes all of our online content, plus a hard copy of the Piano Magazine delivered to your door. Published quarterly, Piano Magazine is the only publication devoted exclusively to piano teaching, learning and performing and is the leading source for the highest quality, curated articles on piano education at all levels. $36/yr + shipping add-on.
What are the prices?*
- Monthly Plan (digital-only): $7.99/mo.
- Annual Plan (digital-only): $36/yr.
- Annual Plan + Print: $36/yr plus shipping add-on (to receive print magazine):
- US: $48 total
- Canada: $54 total
- International: $60 total
Subscription Details
*Current rates updated February 1, 2022.
Can I buy a subscription for someone else as a gift?
Yes, we offer individual gift subscriptions perfect for family members, friends, colleagues, or students. Click here to learn more and purchase. If purchasing five or more gifts, you may want to consider our group subscription options.
Are group subscriptions available?
Yes. We offer a 15% discount for groups with five or more members. Groups over 10 will receive a complimentary copy for the group leader. Click here to purchase a group subscription.
Are collegiate group subscriptions available?
Yes. Click here for information on collegiate group subscriptions. For more information on collegiate group subscription benefits and other resources for university students and faculty, click here.
Are agency subscriptions available?
Yes. Click here for information on agency subscriptions.
I’m a current subscriber. How do I access pianoinspires.com?
Visit pianoinspires.com. Click “login” in the upper right corner of your screen. Enter your username or email address and password, then click the “LOGIN” button.
If you do not know your password, click “Lost your password?” and follow the prompts. If you do not know your username or email associated with your account, email support@pianoinspires.com.
I’m a current subscriber, but the website will not let me log in. What should I do?
Your email address may already be in our database. First, click here to reset your password. If you are still unable to log in, please email support@pianoinspires.com, including your full name, email, and any alternate email or name combinations you may have used in the past. Our support team will verify your subscription and set up your online account. Please allow up to 5 business days for someone on our team to reply to your query.
Can I renew my subscription online?
Yes, and this is the most efficient way to renew. Visit pianoinspires.com and log in. Hover your mouse over your profile icon and username (top right corner of your screen), then select “Your Membership.” Then, click “subscriptions” and select the three dots to renew, update, or change your subscription.
Can I cancel my subscription and get a refund?
Subscriptions are non-refundable. If you wish to cancel your subscription, please contact support@pianoinspires.com.
Still have an unanswered question about Piano Inspires? We’re happy to help!
Email our support team at support@pianoinspires.com with any additional questions, and we’ll get back to you soon. Please allow up to 5 business days for us to reply to your query.
Frequently Asked Questions
Piano Magazine Subscriber Support
How is Piano Magazine part of the Frances Clark Center and Piano Inspires?
The Frances Clark Center for Keyboard Pedagogy is a not-for-profit educational institution (501c3) located in Kingston, New Jersey. The Frances Clark Center advances its goals and serves local, national, and international audiences through its three divisions: The New School for Music Study, the National Conference on Keyboard Pedagogy, and Piano Magazine. PianoInspires.com is the digital home for the Frances Clark Center community and its many interconnected resources, including digital versions of Piano Magazine and related publications Clavier Companion and Keyboard Companion.
When can I expect to receive each Piano Magazine issue in the mail?
Subscribers in the US can expect to receive each issue by the end of the first month of the issue (see estimated mail date chart below). For example, the Spring issue will typically arrive by March 31. Canadian and International subscribers can expect to receive the magazine up to one month later.
The Frances Clark Center is not responsible for any additional delays due to USPS operations.
| Issue | Estimated Mail Date | Estimated Arrival (U.S.)* |
|---|---|---|
| Spring | March 21 | April 21 |
| Summer | June 21 | July 21 |
| Fall | September 21 | October 21 |
| Winter | December 21 | January 21 |
I purchased an Print + Digital subscription recently, but I haven’t received my first copy of Piano Magazine yet.
Both regular and gift subscriptions begin receiving the print magazine based on subscription process date (see chart below). In the meantime, you can instantly access all of our current content online by logging into pianoinspires.com and clicking resources from the top toolbar.
| Subscription Process Date* | First Issue |
| February 15-May 15 | Summer |
| May 15-August 15 | Fall |
| August 15-November 15 | Winter |
| November 15-February 15 | Spring |
*These process dates are estimated.
Questions about your subscription? Email support@pianoinspires.com.
How can I purchase a single copy of an issue?
We offer a variety of back copies (subject to availability). Please use this form to browse and purchase your back copy.
Prices include shipping:
- US: $16.00
- CAN: $17.50
- INTL: $19.00
I purchased a gift subscription and want to renew it online, but when I log in, it only shows my subscription, not the recipient’s.
To renew a gift subscription, please resubmit the gift subscription order form.
Is there a place for posting questions or discussing content online?
We invite all subscribers to join our dynamic online community. Subscribers are invited to follow the Frances Clark Center on Instagram (@pianoinspires) and engage with the Center and other colleagues on our Facebook page, titled Piano Inspires.
How can I submit an article for publication?
Please click here for guidelines on submitting articles for publication in Piano Magazine and Piano Pedagogy Forum.
How can I file a claim for a missed or damaged issue?
Please contact your local post office prior to filing a claim if your magazine does not arrive. If they are not holding your copy, you may file a claim.
We will provide a maximum of one replacement copy per customer each calendar year and only in the following timeframes:
| Issue | Expected Delivery* | Claim Window (U.S.A.) | Claim Window (Intl.) |
|---|---|---|---|
| Spring | April 15 | April 20th – May 20th | May 1st – June 1st |
| Summer | July 15 | July 20th – August 20th | August 1st – September 1st |
| Autumn | October 25 | November 1st – December 1st | November 15th – December 15th |
| Winter | January 15 | January 20th – February 20th | February 1st – March 1st |
If you have not received your magazine, you may submit an online claim form within the timeframe above.
Still have an unanswered question about Piano Magazine? We’re happy to help!
Please email us at support@pianoinspires.com with any additional questions, and we’ll get back to you soon. Please allow up to 5 business days for someone on our team to reply to your query.
Frequently Asked Questions
Online Teacher Education Courses
Do Piano Inspires subscribers get an additional discount when enrolling in a course?
Subscribers receive 20% off enrollment in any full-length Frances Clark Center Teacher Education course. However, if other sales are currently active, only one discount code may be applied to any purchase. (Registrants may choose which code to apply.) To retrieve the subscriber discount code, contact teachereducation@francesclarkcenter.org.
Do you offer group subscriptions for your courses?
We currently offer a 30% discounted rate on any full-length course to groups of 5 or more members. Group leaders should email teachereducation@francesclarkcenter.org with the number of members, and which course(s) they request for enrollment. A personal group discount code will be created for the group leader to share with their party. Each group member will be enrolled in their own copy of the course at the discounted price, rather than the entire group sharing one copy of the course.
I signed up and paid for a course. How can I access my purchased course?
For initial course access: You should receive an email from Frances Clark Center Courses titled “Access Frances Clark Center Courses Here” with a link to set your password and log in. Please check your inbox, junk, or spam folders. If you are still unable to access this email, contact teachereducation@francesclarkcenter.org. Please note that your courses login and PianoInspires.com account login are separate.
For returning students: bookmark the Sign in URL from your initial access email, or visit francesclarkcenter.thinkific.com. Courses login can also be accessed through the Piano Inspires website at PianoInspires.com.
Will access to the course expire? Will I have access to it forever?
You will have access to the course for one year from the date of purchase.
Are Teacher Education courses a compilation of the webinars and videos produced by the Frances Clark Center? Is there any new material?
While our courses do contain valuable material from webinars and articles from our archives, substantial new material is also created that is specific to individual courses. This content is produced by the course creators and other qualified leaders in the field, and organized into objective-based sessions that promote comprehensive understanding.
Do the Teacher Education courses have live sessions at specific days/times?
Both facilitated and self-guided courses are completed at your own pace within the one-year time frame of course access. Meetings on specific days or times are not required.
Courses with Discussion Pods include live, virtual discussions at specific dates and times. Meeting times vary by course – visit your course dashboard for details and access links. These events are not available for replay. In addition to the Discussion Pods, session content is completed at your own pace within the one-year time frame of course access.
How do assignments or other forms of instructor feedback work?
In facilitated courses such as The Beginner Course (Facilitated), assignments consist of a combination of automatically graded quizzes, and facilitated discussion forums that allow participants to engage with each other and the course instructor on course content and other relevant topics. There are no deadlines for completing these assignments beyond the one-year course access limit.
In self-guided courses (such as A Pianist’s Guide to Teaching Online), assignments consist of a combination of automatically graded quizzes, and self-guided reflection activities.
In courses with Discussion Pods (such as Foundational Piano Pedagogy with Discussion Pods), assignments consist of a combination of automatically graded quizzes, self-guided reflection activities, and attendance of live, virtual Discussion Pods. During the Discussion Pods, participants are able to receive feedback from the host and guest contributors regarding content-related questions, in addition to idea-sharing with other participants. Discussion Pods are not graded in any manner.
Within a course, do I have to progress through each session in order? Can I go back and review material from previous sessions?
Course sessions are unlocked progressively as content is viewed and completed. However, as you progress through the course, you may return to previous sessions at any time until access expires.
Will I receive a downloadable certificate after completing a course?
Yes. A certificate will be automatically generated once you have completed all lessons. Certificates are awarded for both facilitated and self-guided courses.
To access your certificate, log into your course dashboard at francesclarkcenter.thinkific.com. In the top left corner of your screen, click “My Account” – “Certificates” – “View.” Certificates may also be accessed from within the course. In the top left side of the Course Player, click “Get your certificate.” Still have questions? Email teachereducation@francesclarkcenter.org.
Still have an unanswered question about Online Teacher Education Courses? We’re happy to help!
Please email us at teachereducation@francesclarkcenter.org with any additional questions, and we’ll get back to you soon. Please allow up to 5 business days for someone on our team to reply to your query.
Frequently Asked Questions
Piano Education Press
What is the Return Policy?
All sales are final, with or without discount codes. The Frances Clark Center is not responsible for orders lost by the postal service, nor does this product qualify for returns.
How is shipping calculated?
Shipping costs are calculated based on your address; note that shipping to international addresses may not be available depending on your location. All sales are final, with or without discount codes. The Frances Clark Center is not responsible for orders lost by the postal service.
Questions? Email teachereducation@francesclarkcenter.org.
Still have an unanswered question about Piano Education Press? We’re happy to help!
Please email us at teachereducation@francesclarkcenter.org with any additional questions, and we’ll get back to you soon. Please allow up to 5 business days for someone on our team to reply to your query.